Shipping policy

Read more about our Shipping Policy below.

Vacier ("we" and "us") is the operator of (https://us.vacier.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping costs and shipping times.

We ship to Europe, Asia, and Africa from our Warehouse in the Netherlands. If you want to order from these countries visit our European website here. If you want to order from Australia or New Zealand, visit our Australian Website here.

We ship to the US, North, and South America from several warehouses in the US (Illinois, Texas, California, New Jersey, Pennsylvania).

AMERICAN SHIPPING (From our US Warehouses)

3. Returns

3.1 Return Due To Change Of Mind

Vacier will happily accept returns due to a change of mind as long as a request to return is received by us within 14 days. Read more about our return policy on our return page.

3.2 Warranty Claims

We offer a Lifetime Warranty on all of our products. We will happily honor any valid warranty claims. If your purchase breaks at any time from regular usage, submit an email with a picture of the broken item and we will provide a replacement or refund in store credit. However, we can't refund warranty claims in cash. We refund broken jewelry but not jewelry that is subjected to wear and tear.

Once the warranty claim is confirmed, you will receive the choice of:

(a) a refund in-store credit

(b) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically

Tracked Letter (UPS, USPS, OnTrac, BetterTruck)

Express Shipping (DHL Express and FedEx)

• Zone 1, Zone 2, Zone 3, and Zone 4

4.2 Transit time Internationally

Tracked Letter (DHL, Passport, FleetOptics)

 

Express Shipping (UPS and FedEx)

• Dominican Republic

• Canada

These are our normal shipping times. However, Vacier can't control if an order takes longer due to custom border procedures in some countries and the delays it might bring. We can neither control for delays caused by the pandemic or by any other reason caused by the post in your country. We ask our customers to contact their postal carrier for more information off the status of post in their country.

During the holidays, we reserve that delivery time may increase.

4.3 Dispatch Time

Orders are usually dispatched within 1 business day of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Contact us on email at care@vacier.com for assistance.

If a package is sent to the wrong address due to the customer providing an incorrect shipping address, it cannot be refunded if lost.

4.5 P.O. Box Shipping

Vacier will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the order once we get the item(s) back in stock.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

4.9 Express shipping

If the customer chooses Express Shipping they are highly recommended to add their phone number during check out. Shipping carriers (DHL, UPS, FedEx) preferred method of contacting their customers is through the phone. If the customer chooses not to add their phone number via check out they are solely responsible for any issues during shipping.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Vacier encourages you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Vacier at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

8.1 Cancellation Before Dispatch

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service inquiries, please email us at care@vacier.com.