F.A.Q
Here are frequently asked questions concerning Vacier
Where is my order/shipping confirmation?
If you can't find your order confirmation, please have a look in your spam folder. It should be sent within 10 minutes of your order. If you have received your order confirmation but not your shipping confirmation it's most likely because it has not been shipped yet or has been shipped the same day but you won't receive the tracking and shipping confirmation until later in the afternoon.
Where can I track my order?
We provide tracking for all our orders. If you chose Tracked Letter, you may track your parcel with the link provided when shipping your products.
Where is my order? Is it shipped yet?
We usually ship within 1-2 business days if the item is in stock. Depending if you submitted your phone number or mail while ordering, your tracking information is emailed or messaged to all customers when the package has been dispatched. If you haven't received this mail or sms please contact us.
Why is my order delayed?
Packages should not be delayed. If they are it may be due to tracking information not being updated, but the package is actually on time. Or it may be due to factors outside of our control. No matter what, we are here to assist you. Please reach out to us if your package is delayed.
My Delivery attempt failed, what can I do?
If a delivery attempt fails, it will sometimes be delivered to the nearest service point, we therefore ask you to call your local postal carrier to see where to pick it up. Please try to find more information via your tracking link.
When do you restock sold out items and what is pre-order?
Usually we restock sold out items within 1 month. If you are curious about a specific item, please contact us.
What is the return address?
Please email care@vacier.com for the return address and instructions. We can not always answer Instagram DM's.
How to Adjust and put on/off my Cuff or Ring?
Open the ring or cuff open and simply bend it until you find the right size. Either when it's on your finger or off. Our Metall is durable and there is no need to worry that the ring or cuff may break.
You may try to use a piece of cloth to bend the ring, especially if you want to make it smaller and have the endings overlap.
Please find our guide on how to make your ring smaller here.
What payment options are you offering and is it safe?
We offer safe payments through Apple Pay, Shop Pay, Paypal, Visa, Mastercard, Google pay, and American Express (debit and credit). Vacier never handles payment information, it's always through the bank and our agents.
What material are your products made of?
Some of our jewelry of Stainless steel (316L). Surgical grade steel. Much more durable than silver, gold, or platinum. It will not rust, corrode, tarnish, stain, fade, or turn your skin green. The gold versions are plated in real 18 karat plated gold. And our silver products are made of 100% Sterling Silver 925.
How long is the shipping to my country?
We ship world wide and can you can out more details on our shipping here.
