Returns and Refunds Policy
Returns
You may return your purchase within 14 days of receiving it, except during active promotional periods. The jewelry must be in its original condition and packaging. Vacier covers the return shipping cost for all eligible returns. Your refund or exchange will be processed once our warehouse confirms receipt and handling of the returned item.
Damaged Goods
If goods are faulty, we will assist you with free replacement and no need for a return. Go to our Warranty Claim to follow the instructions. Once we receive your form, we will assist you with a free replacement.
How To Return An Item
- Request a refund or exchange by visiting our Return Page.
- You will receive an email containing detailed instructions on how to return your item(s) based on your location.
- Securely package the relevant item(s) and send them to us as per the provided instructions.
- Once we receive your return, we will process it within 10 business days.
For your protection, we recommend using a special or tracked delivery service.
Exchanges
Exchanging your purchase for another item is free of charge. Please go to our Exchange Page to request an exchange.
If you are exchanging your item for a product of greater value, you will be required to pay additional fees to cover the cost of the new item. If you want a product at a lower value, we will refund the difference.